Contact Triple Collagen Support
Use this page for order questions, shipping updates, tracking help, refund requests and safe support communication.
Company information
Legal name: Cedar Lumen Wellness Commerce LLC
Registration: FL LLC L26000138472
Established: 2026
Office: 100 S Ashley Drive, Suite 600, Tampa, FL 33602, United States
Fulfillment and returns desk: Cedar Lumen Returns Desk, 2901 W Busch Blvd, Suite 706, Tampa, FL 33618, United States
Support email: support@triple-collagen.com
Orders and returns: orders@triple-collagen.com
Phone: +1 (813) 438-2146
Business hours: Monday to Friday, 9:00 AM to 6:00 PM ET
Typical response: Most order emails receive a first reply within one business day.
Order help
For order status, include the order number, checkout email, shipping name and ZIP code. For shipping help, include the tracking ID if one has been issued. For refund support, contact us within the guarantee window and follow the checkout partner instructions.
Payment processing, tax calculation, shipment release and carrier tracking are managed through the official checkout partner. We can help point buyers to the right support route, but payment changes must be handled through the secure checkout or partner support channel.
Anti-phishing note: support will never ask you to email a full card number, CVV code, bank password or one-time login code.